Legal Notices
Refund Policy for StackStats Geo
Last Updated: May 11, 2025
Welcome to The StackStats Geo Smartphone Application ("Service"), operated by StackStats Geo ("Company"). We are committed to ensuring satisfaction with our Service.
1. Our Satisfaction Guarantee
We stand by the quality and utility of StackStats Geo. If you are not fully satisfied with the StackStats Geo service at any time during your subscription, you are entitled to a full refund of your most recent subscription payment.
2. How to Request a Refund
To request a refund, please contact our customer support team via email at support@pokertrackergeo.com or through the support section on our website at [website address]. Please include the following information in your request:
- Your full name
- The email address associated with your StackStats Geo account
- The date of the subscription payment you are requesting a refund for
- A brief explanation of why you are not satisfied with the Service (optional, but appreciated as it helps us improve)
3. Processing Refunds
Upon receiving your refund request, we will review it promptly. Approved refunds will be processed within seven (7) to ten (10) business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment processor.
4. Limitations
While our satisfaction guarantee is broad, we reserve the right to refuse a refund request if we suspect abuse of this policy, such as excessive refund requests from the same user or account.
5. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at support@pokertrackergeo.com.
Cancellation Policy for StackStats Geo
Last Updated: May 11, 2025
Welcome to The StackStats Geo Smartphone Application ("Service"), operated by StackStats Geo ("Company") This Cancellation Policy explains how you can cancel your subscription to our Service.
1. Right to Cancel
You have the right to cancel your subscription to StackStats Geo at any time, for any reason. There are no cancellation fees, and you are not obligated to continue your subscription for any minimum term.
2. How to Cancel Your Subscription
To cancel your subscription, you can do so directly through your account settings on the StackStats Geo website at [website address]. Alternatively, you may request a cancellation by contacting our customer support team via email at support@pokertrackergeo.com.
When contacting support to cancel, please provide:
- Your full name
- The email address associated with your StackStats Geo account
- A clear statement that you wish to cancel your subscription
3. Effect of Cancellation
Upon cancellation, your access to the premium features of StackStats Geo will continue until the end of your current paid billing period. After this period, your account will revert to the free version of the Service, if applicable, or your access will cease. You will not be charged for any subsequent billing periods after the cancellation takes effect.
No partial refunds are provided for the remaining portion of the current billing period upon cancellation, except as may be covered under our Refund Policy.
4. Reactivation
Should you choose to use StackStats Geo again in the future, you can reactivate your subscription at any time by logging into your account and selecting a new subscription plan.
5. Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time. We will notify you of any changes by posting the new Cancellation Policy on this page and updating the "Last Updated" date. You are advised to review this Cancellation Policy periodically for any changes.
6. Contact Us
If you have any questions about this Cancellation Policy, please contact us at support@pokertrackergeo.com.
Dispute Policy for StackStats Geo
Last Updated: May 11, 2025
Welcome to The StackStats Geo Smartphone Application ("Service"), operated by StackStats Geo ("Company") This Dispute Policy outlines the procedures for resolving disputes related to our Service, including issues concerning refunds and cancellations, in conjunction with our Refund Policy and Cancellation Policy.
1. Commitment to Resolution
We are committed to providing excellent service and addressing any concerns or disputes our users may have in a fair and timely manner. We encourage users to contact us directly to resolve any issues before escalating them to third parties.
2. Scope of Disputes
This policy covers disputes related to:
- Subscription payments and charges.
- Requests for refunds as per our Refund Policy (which states that if you are not fully satisfied with StackStats Geo at any time, you are entitled to a full refund).
- Subscription cancellations as per our Cancellation Policy (which states that users can cancel their subscription at any time).
- Service performance or functionality.
- Account access and management.
3. Dispute Resolution Process
- Step 1: Contact Customer Support
If you have a dispute, please first contact our customer support team by sending an email to support@pokertrackergeo.com or through the support section on our website at [website address]. Please provide the following information:
- Your full name and the email address associated with your StackStats Geo account.
- A clear description of the dispute, including relevant dates and details.
- Any supporting documentation (e.g., screenshots, transaction IDs).
- The desired outcome or resolution you are seeking.
- Step 2: Our Review
Our support team will acknowledge receipt of your dispute within two (2) business days. We will investigate your dispute thoroughly, which may involve reviewing your account activity, payment history, and any communication records. We aim to resolve disputes within fourteen (14) business days of acknowledgment.
- Step 3: Resolution
We will communicate our findings and proposed resolution to you via email. This may include, but is not limited to, issuing a refund in accordance with our Refund Policy, adjusting your subscription, providing a credit, or offering an explanation of our position.
4. Incorporation of Refund and Cancellation Policies
This Dispute Policy explicitly incorporates the terms of our Refund Policy and Cancellation Policy. Specifically:
- Refunds: If your dispute pertains to dissatisfaction with the Service, you are entitled to a full refund as outlined in our Refund Policy. We will process such refund requests in accordance with the terms stated therein.
- Cancellations: If your dispute involves the desire to cancel your subscription, you may do so at any time as per our Cancellation Policy. We will ensure your subscription is canceled promptly and future charges are stopped.
5. Escalation
If you are not satisfied with the resolution provided by our customer support team, you may request that your dispute be escalated to a senior manager. We will make reasonable efforts to provide a further review and response within an additional seven (7) business days.
6. External Dispute Resolution (Chargebacks)
We encourage users to work with us directly to resolve disputes. If you initiate a chargeback with your payment provider without first attempting to resolve the issue with us, we reserve the right to provide evidence to the payment provider demonstrating our attempts to resolve the dispute in accordance with this policy, our Refund Policy, and our Cancellation Policy.
7. Changes to This Dispute Policy
We may update this Dispute Policy from time to time. We will notify you of any changes by posting the new Dispute Policy on this page and updating the "Last Updated" date. You are advised to review this Dispute Policy periodically for any changes.
8. Contact Us
If you have any questions about this Dispute Policy, please contact us at support@pokertrackergeo.com.
